CHALLENGE
Increase repeat purchases
Turn a first order into an ongoing relationship.
Use reorder timing, post-purchase journeys, win-back and loyalty to create a reason to return.
HOW THE PLATFORM DETECTS IT
Use order intervals, category affinity, recent activity and customer value.
HOW TO MEASURE
Second-order rate, time to reorder and returning-customer revenue.
EXAMPLE JOURNEY
From signal to measurable outcome.
- 01First order
- 02Post-purchase
- 03Reorder window
- 04Repeat
PRODUCTS USED
One outcome, several connected modules.
Commerce Growth OS